Cancellation policy

🛒 Purchase Options & Cancellations

We make it easy (and delicious) to experience Backyard Buffalo — whether you're shopping online or grabbing a bite in person.

🧡 How You Can Buy

  • Order once – Stock up or send as a gift

  • Subscribe & save – Fresh favorites, on your schedule

  • Local delivery – To your doorstep in Jacksonville

  • Pick-up stations – Choose from convenient neighborhood spots

  • Grocery stores – Find us in select markets across town

  • Farmers markets – Come taste before you buy! We sample every weekend in Jacksonville

❌ Need to Cancel?

Changed your mind? No worries — email us at punita@backyardbuffalo.com within 2 hours of placing your order.
We prep quickly, but we’ll help however we can.

🔁 Subscriptions

Pause, skip, or cancel anytime from your account.
Need help? Email us and we’ll take care of it for you.

📦 After It’s Shipped

Once your order’s packed or in transit, we can’t cancel it — but if something went wrong, let us know. We’ll always do right by you.

📬 Contact Us

Email: punita@backyardbuffalo.com
Phone: (904) 552-2400